FAQ

HOW DO I TRACK MY ORDER?
Please visit http://www.2gadgetguys.com/trackmyorder to get up to the day shipping info.

I CHECKED MY TRACKING NUMBER AND IT SAYS NOT VALID?
Please wait 24 hours for it to update in USPS system.

WHEN WILL MY ORDER SHIP?
Most orders ship out next day, we ship via USPS First Class which takes 3-5 days. All U.S. orders are shipped from the US, unless otherwise specifically noted on the products information page.

WHAT IF I ORDERED THE WRONG SIZE/MODEL?
Please contact customer support ASAP at support@2gadgetguys.com, the customer is responsible for shipping cost for items that are ordered incorrectly, plus a restocking fee to cover our expenses to get the product to you.

WHAT IF I DON’T LIKE IT?
The customer is responsible for returning the product and will receive full refund minus the restocking fee of 20% to cover our shipping cost.

HOW DO I RETURN AN ITEM?
Please contact customer support and they will send you an RMA number used to return the order. You will need your order number and your email address associated with the order when contacting customer service.

HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY REFUND?
We process refunds as they arrive at our warehouse and inspected, they are typically processed within 2-4 business days.

WHAT IF MY ITEM ARRIVES DAMAGED?
No problem, send a picture of the damage to support@2gadgetguys.com and we will ship you a replacement right away and at NO cost to you. We may require that the item be shipped back to us and if we do it would be at our expense. Any damages must be reported within the first 24 hours of your package receipt.

I SENT AN EMAIL BUT GOT NO RESPONSE?
Please check the email address that you sent it to. Our email is support@2gadgetguys.com. Additionally, our support hours are Monday-Friday 9AM-6PM PST. Any inquiries after-hours will be answered the following business day or weekends will be answered on the next business day.

I ORDERED ON FRIDAY BUT MY ITEM DIDN’T SHIP UNTIL MONDAY?
Our warehouses are closed on weekends. All orders will ship the following business day.

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